Shipping and Delivery Policy
Overview
This Shipping & Delivery Policy is part of our Terms of Service (“Terms”) and should be therefore read alongside our main Terms: Terms and conditions
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy outlines our domestic shipping standards, delivery timelines, and related disclaimers and will apply to any order you place with us.
Domestic Shipping (India)
Delivery Timelines
- Standard Delivery: 3–7 business days from the date of dispatch, depending on the destination.
- Dispatch Time: Orders are typically dispatched within 1–2 business days, except during festivals, sales, or force majeure events.
Charges - Orders ₹1999 and above: Free shipping
- Orders below ₹1999: Flat ₹69 shipping charge
- For Cash on Delivery: ₹89 shipping charge
- Re-shipping charges: Flat ₹100 per item
Tracking - Customers will receive an
- SMS/Email/WhatsApp notification with the tracking link once the order is shipped.
Please Note:
We may refuse returns for repeated or abusive behavior.
Use the Return/Exchange Form or email support@midhook.com with images and order details.
We may refuse returns for repeated or abusive behavior.
Use the Return/Exchange Form or email support@midhook.com with images and order details.
Delivery Failures
MidHook is not responsible for delays or non-delivery arising from:
- Incorrect/incomplete shipping address
- Customer unavailability
- Natural calamities, lockdowns, or courier disruptions
In such cases: - Two delivery attempts will be made.
- If undelivered, the parcel will be returned to our warehouse, and re-shipping charges may apply.
Risk & Title
- Ownership of the products (title) will pass to you only after we have received full payment and the order has been dispatched from our warehouse.
- However, the risk of any loss or damage to the products will transfer to you once the order is delivered to your provided shipping address.
- MidHook is not responsible for any loss, theft, or damage after successful delivery.
- MidHook retains the right to refuse delivery or cancel orders in case of address fraud, payment verification issues, or suspicious behaviour.
International Shipping
- Currently, MidHook does not support international shipping.
- We are working to expand internationally and will notify our customers once this is available.
Returns & Exchanges
If you wish to return or exchange any item after delivery, please refer to our Cancellation & Refund Policy for detailed terms, conditions, and procedures. This includes eligibility criteria, timeframes, and how to initiate a return or exchange request.
Read the full Cancellation & Refund Policy: Cancellation & Refund Policy
MidHook reserves the right to accept or decline returns/exchanges as per the terms outlined in the policy.
Returns Address & Customer Support
Returns Address:
MidHook – Returns Department
2-120/1, Katheru, Rajahmundry,
Andhra Pradesh, 533105, India
Email: support@midhook.com
Phone: +91-90300 64677
Customer Support Hours:
Call or WhatsApp: +91-90300 64677 (10 AM – 7 PM, Mon–Fri)
